Contact Us

We're Here to Help!

Have a question about your order, need help with sizing, or want to chat about a custom design? We’d love to hear from you! 💬

📞 Contact Information

🕒 Customer Service Hours

We respond to all inquiries within 1–2 business days.

  • Monday–Thursday: 9:00 AM – 4:00 PM EST
  • Friday: 8:30 AM – 12:00 PM EST

🙋 Need Help Fast?

Thanks for shopping with HMDesignStudios — we can’t wait to create something special just for you!

 

Frequently Asked Questions

 

⏱️ What is your production time?

All items are made-to-order and ship within 1–3 business days. If an item is out of stock, we order it immediately. Orders cannot be changed or canceled once placed.

🚚 What are your shipping options and charges?

Flat Rate: $5.95 via USPS First Class Mail

Free Shipping: On U.S. orders over $75

📦 Want it faster? Add Rush Shipping Upgrade here.

📦 Will my order ship complete?

We do our best to ship your full order together. Occasionally, backordered items may ship separately.

🌍 Do you offer international shipping?

Yes! We ship to select international countries as well as all U.S. states and territories, including Hawaii and Alaska.

📬 What happens if my package is lost or damaged?

First, contact your local post office using your tracking number. If you did not purchase shipping insurance, we are not liable for lost, stolen, or damaged items after USPS marks them delivered.

🔁 Can I return or exchange my item?

All items are custom-made, so all sales are final. We do accept returns for damaged or incorrectly printed items.

Please contact us within 3 days of delivery and include clear photos.

📏 What size should I order?

Refer to the size chart on each product page. For best results, compare with a favorite item you already own. Feel free to reach out with sizing questions before ordering.

🎨 What are graphic tees and how are they made?

Our graphic tees use direct-to-garment printing, which fuses the design into the fabric for a soft, long-lasting finish. These are not iron-ons or vinyl.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

❌ Can I cancel or change my order after checkout?

Orders are sent to production immediately and cannot be modified or canceled. Please double-check your order before checking out.

📞 How can I contact customer support?

Support Hours:
Mon–Thu: 9 AM–4 PM EST
Fri: 8:30 AM–12 PM EST