Frequently Asked Questions

Order Shipping Time

• Current production times: 1-3 Business Days.
• Items not in stock are ordered immediately from our manufacturers upon placing your order. We don't cancel orders once placed.

Shipping Charges

• Flat rate of $4.95 for First Class Mail shipping.
• Free shipping for all Domestic orders over $75 USD.

Completeness of Orders

• We typically ship orders complete. Back-ordered items will ship separately upon arrival at our warehouse.

International Shipping

• Yes, we ship to other countries.

Shipping to Hawaii or Alaska

• Yes, we do!

Lost or Damaged Packages

• We'll assist in locating lost packages. Contact your local post office first. Without shipping insurance, we can't be held liable for missing or damaged packages after USPS delivery confirmation.

Returns and Exchanges

While we take pride in crafting each item to your specifications, we understand that mistakes can happen. Here's what you need to know about our returns and exchanges policy:

• Custom-Made Items: Every item is custom-made to order, ensuring uniqueness and personalization. Due to this, all sales are final. Once a design is placed on a garment, it cannot be undone, and the item cannot be reused. This customization process allows us to offer a diverse range of products to suit your preferences.
• Acceptance of Returns: We do accept returns for items that are damaged or incorrectly printed. If you receive an item that doesn't meet our quality standards or matches your order specifications, please contact us immediately for assistance.
• Size and Personalization: We encourage you to double-check all information provided, including sizing and personalizations, before completing your purchase. Our size charts are available for reference, and if you have any questions, feel free to reach out to us before placing your order.
• Customer Support: For any inquiries or assistance regarding your order, please don't hesitate to contact us at ‪(404) 590-5642‬. Our team is dedicated to ensuring your satisfaction and is eager to help you with any concerns you may have.

 

Shop with confidence knowing that we prioritize your satisfaction and are committed to providing high-quality products tailored to your preferences.